FAQ
Aura Apparel - Product FAQ
1. What sets your denim and T-shirts apart from other brands?
Our denim and T-shirts are meticulously crafted with attention to detail and premium materials to ensure unparalleled comfort, durability, and style. We prioritize the use of high-quality fabrics, innovative designs, and expert craftsmanship to deliver products that excel in both quality and aesthetics.
2. Are your products replicas or from rejected lots?
No, Aura Apparel offers only export-quality assured products to eliminate any doubts about product authenticity and quality. We do not deal in replicas, cut ranges, or products from rejected lots. All our garments are export-grade, manufactured with precision, and undergo rigorous quality checks to ensure excellence. In the rare event of a fault, we are committed to replacing the item or offering a full refund without any questions asked.
3. Why are the labels on your products in foreign currency, while you charge in PKR?
As global exporters with over a decade of experience, our products are intended for sale outside the country of origin and manufacture. Therefore, they are tagged with price labels and premium logo bags denominated in foreign currencies such as USD, Euros, and Pounds. However, Aura Apparel retail outlets provide an opportunity for Pakistanis to enjoy these cost savings without paying the actual foreign price, ensuring accessibility and affordability for our valued customers.
4. How should I care for my jeans and T-shirts to maintain their quality?
To extend the lifespan of your apparel, we recommend following the care instructions provided on the product label. Typically, machine washing with like colors in cold water and tumble drying on low heat are suitable for most of our products. Avoid using harsh detergents or bleach, and consider air-drying to preserve colors and fabrics.
5. What is your refund and exchange policy?
We offer no refunds or exchanges on any items at retail locations.
6. How can I stay updated on new arrivals and promotions?
To stay informed about our latest arrivals, exclusive promotions, and special offers, we encourage you to subscribe to our newsletter and follow us on social media channels. By doing so, you'll receive regular updates and notifications about exciting new products and upcoming sales events, ensuring you never miss out on any opportunities to elevate your wardrobe with Aura Apparel's premium offerings.
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Aura Apparel